Advanced GHM
Program Modules - (Second Quarter)
| MODULE 6 |
International Hotels: Development and Management |
- Globalization, Tourism and the Lodging Sector
- Political Aspects of the International Travel, Tourism and Lodging Industry
- The Decision to go Global
- Developing an International Hotel Project
- International Hotel Contracts and Agreements
- Selection and Preparation of International Hotel Executives
- International Human Resource Management
- Special Considerations in Managing International Hotel Operations
- International Hotel Classifications and Standards
- International Hotel Sales and Marketing
- Global Competition and the Future
| MODULE 7 |
Hospitality Facilities Management and Design |
- The Role, Cost and Management of Hospitality Facilities
- Hospitality Facilities Management Tools, Techniques and Trends
- Environmental and Sustainability Management
- Safety and Security Systems
- Building, Structure, Finishes and Sites
- Lodging Planning and Design
- Food Service Planning and Design
- Renovation and Capital Projects
| MODULE 8 |
Planning and Control for Food and Beverage Operations |
- The Challenge of Food and Beverage Operations
- The Control Function
- Determining Food and Beverage Standards
- The Menu: The Foundation for Controls
- Calculating Actual Food and Beverage Costs
- Control Analysis, Corrective Action and Evaluation
- Preventing Theft of Revenue
- Labor Cost Control and Implementation
| MODULE 9 |
Leadership in the Hospitality Industry |
- The Supervisor and the Management Process
- Effective Communication
- Recruitment and Selection Procedures
- Managing Productivity and Controlling Labor Costs
- Evaluating and Coaching
- Motivation Through Leadership
- Managing Conflict
- Time Management
- Managing Change
- Professional Development
| MODULE 10 |
Hospitality Industry Technology and Risk Prevention Management |
- Hospitality Technology Systems and Components
- Reservation Systems, Rooms Management and Guest Accounting Applications
- Property Management System Interfaces
- Point-of-Sale Technology
- Food and Beverage Management Applications
- Accounting Applications
- Information Management
- System Selection
- System and Security Maintenance
- Security and the Lodging Industry
- Security Equipment
- Departmental Responsibilities in Guest and Asset Protection
- Emergency Management
- Risk Management and Insurance
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